At The Dehati Shop, we are dedicated to providing you with high-quality, authentic desi products and ensuring they reach your doorstep in the best condition and within the promised timeframe. This Shipping & Delivery Policy outlines our shipping process, timelines, and other essential details regarding the delivery of your orders.
1. Shipping Locations
We currently ship across India, covering metro cities, towns, and most rural areas. However, there may be some remote locations where delivery services are unavailable. If we are unable to deliver to your location, our team will contact you immediately to provide alternative solutions.
2. Order Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed before 12:00 PM (IST) are usually processed on the same day.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, festivals, or special promotions, processing times may be slightly extended.
3. Estimated Delivery Time
Our delivery times depend on your location. Below is an estimate of how long it takes for your order to reach you:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3-5 business days |
| Tier 2 & Tier 3 Cities | 5-7 business days |
| Rural Areas & Remote Locations | 7-10 business days |
Note: Delivery times are approximate and may vary due to unforeseen circumstances like weather conditions, strikes, or courier delays.
4. Shipping Charges
We strive to keep shipping costs affordable while ensuring the safest delivery of your products.
- Orders above ₹500: Enjoy free shipping across India.
- Orders below ₹500: A nominal shipping charge of ₹50 applies.
- Some remote locations may have additional shipping charges due to courier service availability.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS and email. You can use this ID to track your package on our website or the courier partner’s website.
If you do not receive tracking details within 48 hours of placing your order, please contact our support team at [Email] or [Phone].
6. Delivery Process
Delivery Partners
We partner with trusted courier services to ensure safe and timely deliveries. Some of our logistics partners include:
✔ Blue Dart
✔ Delhivery
✔ India Post
✔ Ekart Logistics
Delivery Attempts
- Our delivery partners will attempt delivery twice.
- If you are unavailable during the delivery attempt, they may contact you for rescheduling.
- If the order is not delivered after two attempts, it will be returned to us, and re-shipping charges may apply.
7. Delayed or Missing Deliveries
While we make every effort to ensure timely delivery, unforeseen circumstances such as bad weather, strikes, or courier delays may impact delivery times.
If your order has not arrived within the estimated time, please follow these steps:
- Check your tracking ID for real-time updates.
- If there is no movement for 48 hours, contact us at [Email] or [Phone] with your order details.
- If a package is lost or missing, we will initiate an investigation and provide a suitable resolution, including reshipment or refund if necessary.
8. Damaged, Tampered, or Incorrect Packages
We ensure that all products are securely packed before shipping. However, if you receive a package that appears damaged, tampered with, or incorrect, please follow these steps:
- Do not accept the package if it looks tampered or damaged.
- Take clear pictures of the package and product.
- Contact us at [Email] or [Phone] within 24 hours of delivery with photos and order details.
- Our team will verify the issue and arrange for a replacement or refund based on our return policy.
9. Special Delivery Instructions
If you have any specific delivery preferences (such as preferred delivery time or instructions for the courier), you can mention them in the “Order Notes” section during checkout. We will try our best to accommodate your request.
10. International Shipping
Currently, we do not offer international shipping. We are working on expanding our reach, and we hope to serve international customers soon.
11. Contact Us for Shipping Queries
For any shipping-related questions, feel free to contact our customer support team:
📧 Email: [your-email@example.com]
📞 Phone: +91 [your-contact-number]
🕒 Customer Support Hours: 10:00 AM – 7:00 PM (Monday to Saturday)
We appreciate your trust in The Dehati Shop, and we strive to deliver your favorite desi products safely, quickly, and affordably!
