At The Dehati Shop, customer satisfaction is our top priority. We take great care in delivering high-quality, authentic, and traditionally crafted products. However, if you are not satisfied with your purchase or face any issues with the product, we are here to help.

This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed to ensure a smooth and hassle-free experience for our customers.

1. Eligibility for Returns

We accept returns under the following conditions:

✔ The product is damaged, defective, or spoiled upon arrival.
✔ You received an incorrect product different from what you ordered.
✔ The product is missing from the package.
✔ The product has expired upon delivery.

🚫 Returns are NOT accepted if:

  • The product is used, opened, or partially consumed.
  • The packaging is tampered with or not in its original condition.
  • The product is perishable (such as food items that may expire quickly).
  • The return request is made after 3 days of receiving the order.

2. Return Process

If you meet the return eligibility criteria, follow these simple steps to initiate a return:

Step 1: Contact Our Support Team

📩 Email us at [your-email@example.com] or call +91 [your-contact-number] within 3 days of receiving your order.

Step 2: Provide Necessary Details

  • Order ID
  • Product Name
  • Clear images/videos of the damaged or incorrect product
  • Reason for return

Step 3: Return Approval & Pickup

  • Once your return request is approved, we will arrange for a pickup from your address (if applicable).
  • If a return pickup is not available in your area, you may be asked to self-ship the product to our return center.
  • For self-ship returns, you will be reimbursed for the shipping cost after verification.

3. Refund & Replacement Policy

Depending on the nature of the return, we offer the following resolutions:

✔ Replacement:

  • If a product is damaged or defective, we will replace it with a new one at no extra cost.
  • Replacements are subject to stock availability.

✔ Refund:

  • If a replacement is not possible, we will issue a full refund to your original payment method.
  • Refunds are processed within 5-7 business days after the returned product is received and inspected.
  • If the payment was made via Cash on Delivery (COD), the refund will be issued as store credit or bank transfer.

Note: Refunds may take additional time depending on your bank or payment provider.

4. Cancellations

Cancelling an Order Before Shipment

  • You can cancel your order within 12 hours of placing it by contacting our support team.
  • If the order has already been shipped, cancellation is not possible.

Cancelling an Order After Shipment

  • If the order is in transit, it cannot be canceled.
  • You may reject the order upon delivery, and it will be returned to us.
  • In such cases, only partial refunds (after deducting shipping charges) will be processed.

5. Special Cases & Exceptions

Some products cannot be returned or refunded due to hygiene and safety reasons:
🚫 Edible & Perishable Items (e.g., pickles, jaggery, spices, oils, murabba).
🚫 Personal Care Items (e.g., handmade soaps, skincare, hair care).
🚫 Discounted or Sale Items (Products purchased on special offers may not be eligible for returns).

6. Late or Missing Refunds

If you haven’t received a refund within the expected time:

  1. Check your bank account – Refunds may take 5-7 business days to reflect.
  2. Contact your payment provider – Some banks or payment gateways may take additional time to process refunds.
  3. Reach out to us – If the refund is not received after 10 days, email us at [your-email@example.com] with your order details.

7. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us within 3 days of delivery.

8. Contact Us for Return & Refund Support

For any return or refund-related queries, feel free to contact us:

📧 Email: thedehatishop@gmail.com
📞 Phone:  +91 94548 46285
🕒 Support Hours: 10:00 AM – 7:00 PM (Monday to Saturday)

At The Dehati Shop, we stand by the quality of our products and are committed to providing a seamless shopping experience. If you ever face an issue, rest assured that we are here to make it right.

Thank you for choosing The Dehati Shop! 🌿